Quality feedback forms are issued on a periodic basis, and are used by us as a means of measuring our success with our clients.

Escalation paths are defined at the start of the project to ensure that appropriate actions can be taken in order to resolve any problems that may occur during the development and implementation phase of the project.

If a technology transfer is desired, we recommend that the client assign an in-house resource to the project that will participate in the system design, implementation, and acceptance processes. This individual would then assume the role as primary customer contact, or be the provider of internal support and maintenance.

Quotations are provided upon request at no cost. In general, quotations contain a description of the project, the main area of functionality that will be addressed if this is an Ad Hoc development, as well as an implementation cost for the project. In addition to this we will deliver a tentative project plan that will illustrate the steps, as well as the dates of delivery for each phase of the project

  After project completion, on-going support is always available from e-essentials.com on an "as required, time and material" basis at our agreed upon hourly fee or through a yearly subscription fee. We use advanced help desk software to track all help calls and events, open and track trouble tickets, generate reports, and maintain service histories for each user and client.

All information provided will be held confidential and all materials returned at the end of the project.